UNITED ARAB EMIRATES PM LAUNCHES RATING SYSTEM FOR GOVERNMENT INSTITUTIONS

DUBAI, United Arab Emirates, Feb 25- The United Arab Emirates’ (UAE) prime minister, also the ruler of Dubai, presented a scheme for rating the services of ministries and public institutions, local news agency WAM reported.

According to the report, UAE Prime Minister, Mohammed Bin Rashi Al-Maktoum, said that, all service centres at ministries and public institutions will comply with the “star system rating.”

He added that these centres would be rated from two stars to seven stars, according to the quality of their services provided to the private sectors.

External auditors will participate in the rating process, to ensure the neutrality of the evaluation panel, he said, adding, the number of stars would display on the outside of every service centre.

Mohammed made the remarks during the launch of results of the first phase of rating 75 government centres, in accordance with the system on a pilot basis. The assessment process will cover all the service centres in government agencies across the country, by the end of 2014.

In Feb, the UAE prime minister launched the “smart government initiative” with the aim to enable all citizens in the Gulf state, to engage government services via smart phones.

According to the World Economic Forum, the UAE is the most advanced Middle Eastern country, in terms of e-governance. Its 8.8 million residents can pay utility bills, parking and bus tickets and apply for identity cards and other services through smart phones.

Source: WAM

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