Chat Me, Tweet Me, Call Me, Maybe? Increase in Channel Choices Not Yet Improving Customer Relationships

CHELMSFORD, MA–(Marketwire – March 19, 2013) - - Frustrations remain high as four in ten people would rather go to the DMV than contact customer service - Forty-two percent would rather have companies use social media for good customer service than to promote products - Consumers feel more in control of their relationship with a company if it offers multiple channels for customer service Aspect Software, a leading provider of…