Aspect Closes 2017 on a High Note With 35% YoY Growth in India & Middle East

MUMBAI, India, January 23, 2018 /PRNewswire/ — Aspect Software, leading provider of customer engagement, workforce management, and self-service solutions, today announced their strong growth in India and Middle East region, with the YoY growth standing at over 35% at 2017 end, exceeding the growth in Contact Center Software industry by a huge margin, which is expected to be growing at CAGR of approx. 13% till 2022. (Logo: http://photos.prnewswire.com/prnh/20140922/706625-a ) (Photo: https://mma.prnewswire.com/media/632149/Aspect_Software_Manish_Bajaj.jpg ) “2017 has…

Chat Me, Tweet Me, Call Me, Maybe? Increase in Channel Choices Not Yet Improving Customer Relationships

CHELMSFORD, MA–(Marketwire – March 19, 2013) - - Frustrations remain high as four in ten people would rather go to the DMV than contact customer service - Forty-two percent would rather have companies use social media for good customer service than to promote products - Consumers feel more in control of their relationship with a company if it offers multiple channels for customer service Aspect Software, a leading provider of…