He added that the classification of these centres would be from two stars to seven stars, according to the standards of provision of services to the private sector, noting that external auditors will participate in the rating process to ensure the neutrality of the evaluation panel.
Sheikh Mohammed said the number of stars indicating the rating of a government centre would put be on plates outside the centre so that a client knows the level of service, adding that: “It is the right of every official to know the level of his/her services compared to the rest of the ministries.” The remarks were made during the launch of results of the first phase of rating of 75 government centres assessed in accordance with the new Star Rating System. Three government service centres attained a five-star rating.
Sheikh Mohammed also launched the first five-star plate in accordance with the new classification of the service centre in the office of the Ministry of Justice in Abu Dhabi. Some 33 government service centres were rated four stars, while another 39 centres were rated three stars. The assessment process will cover all the customer service centres in the federal agencies spread across the country by the end of 2014.