MUSCAT: National Bank of Oman (NBO) picked up three trophies at the recently held Banker Middle East Oman Product Awards 2015.

It walked away with three coveted awards, including ‘Best Loan Offering’, ‘Best Mortgage Product’ and ‘Best Trade Finance’ in Oman honours. NBO received the awards in recognition of its concerted efforts to introduce innovative propositions aimed at simplifying the banking needs of retail banking customers.

In 2015, NBO continued to shine in a competitive market place, and has distinguished itself as a market leader with the launch of several firstto- market retail products. These innovations have further strengthened the bank’s position as an innovator in the retail banking space, a press release said.

Accepting the awards, John Chang, general manager and chief retail banking officer at NBO, said, “We are proud to be recognised for offering the best mortgage and loan propositions in the sultanate. Our customers are at the heart of everything we do and we continue to listen to them to understand their wants and needs and enhance our propositions accordingly. We have recently launched a number of exceptional new products covering the personal loan, home loan, and credit-card offerings, while also investing significantly in key customer touch points, such as our website and mobile presence. NBO’s vision is to be the bank of choice by delivering a consistently superior customer experience across all our customer touch-points. Winning the award is an honor that we dedicate to our customers. It will inspire us to work even harder to deliver products and services that continually exceed our customers’ expectations.”

NBO recently introduced a first-of-its-kind 24-hour service guarantee on personal loans, guaranteeing that if a personal loan application is submitted by 11am on any given day with all the necessary documentation, the bank will disburse the loan amount within 24-hours or else the processing fee would be waived. In addition, NBO has extended the proposition further to take account for unforeseen circumstances; customers availing a personal loan have the option of taking a 90-day payment holiday anytime during the year.

The bank also introduced a 90- day payment holiday for customers availing home loans. Therefore, the first instalment is paid three months after the loan is disbursed.

The annual awards programme, administered by the Banker Middle Eastmagazine, are designed to recognise banking and financial products and services that are either exceptionally innovative or have witnessed excellent financial performance and transference of market share.