MUSCAT: After the successful cooperation between Mazoon Electricity Company – part of Nama Group- and the Royal Oman Police in the management of introducing the automated technology to read Identification Cards, Mazoon Electricity Company has taken a further step to improve the customer experience by linking the Identification Card data with the company’s Customer Relation Management System.

The integration of the systems will lead to a higher degree of accuracy and simplified processes for the customer, overall improving the experience.

“After the success that we received from the automated ID card readers, Mazoon Electricity Company planned for an expanded implementation of this technology. We wanted the ID card readers to be activated on our electronic payment machines to make it easy for our customer to view all their accounts at the same time, as well as having the ability to access all the billing details and make payments to the accounts individually or as a group,” said Eng Zahir Abdulla al Abri, CEO of Mazoon Electricity Company.

Salim Said al Kamyani, senior manager Commercial Affairs saod, “This technology aims to simplify the procedures for customers to manage their accounts in a more efficient way, this is done by utilizing the Identification cards without resorting to go to the collection offices and waiting in the queue. There is also the additional benefit of reducing the need for copying original documents, this will especially reduce paperwork in the billing stages of the relationship.”

It’s worthwhile mentioning that Mazoon Electricity Company is currently working on improving the customer service experience through automating processes, which goes in hand with the government’s direction in implementing the e-government systems to simplify services to the nationals and residents of the sultanate.

SOURCE: Muscat Daily