MUSCAT: As part of Ahlibank’s overall customer experience strategy, the bank has introduced a state-of-the-art Complaints Management System to improve response times to customer complaints and the efficiency in resolving issues.
Lloyd Maddock, CEO, said, “We are pleased to launch this new state-of-the-art complaint management system, which supports our commitment to provide the best banking products and the highest standards of service to our valued clients. Needless to say, customers are the core of our business success. At Ahlibank, we pledge to provide innovative, efficient, and secure products and services to give our customers a convenient banking experience. Therefore, we are constantly looking for new ways to enhance our relationships with our customers.”
This is part of the overall strategy to provide higher service quality standards to customers. Abdul Aziz Aal Abdul Salam, head of quality assurance & customer services at Ahlibank, said, “We have introduced this new complaints management system, which will improve our efficiency and effectiveness. The new system will increase our ability to understand the trends arising from complaints and enable fast resolution. In today’s world being a service provider who offers the best products simply is not enough; how and when we respond to customer’s issues is equally important.
“As a financial service provider it is extremely important to understand and learn from mistakes through the voices of our customers. When issues arise our priority must be to restore the confidence of our customers swiftly and in the most efficient way Over the years, Ahlibank has been successful in offering a wide range of innovative and value-added products and services for its wide range of customers in line with the international banking standards. Even though customer convenience is given top priority at the bank, it continues to adopt highly sophisticated security platforms and interfaces in order to safeguard the sensitive and confidential information of all its customers.
SOURCE: Muscat Daily